FAQ
How does the subscription work?
Dabba Junction works on a simple meal credit system. Choose a meal plan, receive meal credits, and use them to order lunch, dinner, or both depending on your plan.
Where is my food prepared?
Dabba Junction operates out of a ISO 22000, HACCP certified kitchen. All our food preparation and packaging is carried out according to the highest standards.
Do you offer vegetarian meals?
Yes. We offer vegetarian meal options as part of our menu.
Menus rotate regularly, so you can check the current menu before placing your order.
Do you offer a trial plan?
Yes, you can try one meal. A single meal is priced at $18.
Is there any minimum order?
Your minimum order depends on the plan you subscribe to. Standard Plans require a minimum 1 meal per order whilst the Twin Meal and Super Saver plans are more suited for couples or families requiring minimum 2 meals per order to be delivered to ONE SINGLE location.
The maximum number of meals depends on the number of credits you have. You are required to finish the credits within the validity period. Any credits that expire will not be eligible for carryover or refunds.
Can I order only when I need meals?
Yes. Our plans are designed to be flexible, so you can order meals as and when you need them, as long as your credits are used within the plan validity period. This is ideal if your schedule changes often or you do not need a meal every single day.
Do I have to order every day?
No. There is no fixed daily commitment. You can order on the days you need meals and skip the days you do not. The Dabba Junction menu for the entire month is uploaded on the website. You can pre-book your meals for the entire week/month. Just make sure you use your meal credits before they expire.
What are your order placing and cancellation times?
Both lunch and dinner orders must be placed 1 day in advance, before 5pm. We do not accept same day orders. Likewise, if you need to cancel/change your order, you need to do so 1 day in advance, before 5pm or your credits will be forfeited. Requests for last minute changes/cancellations will not be entertained.
Can I order multiple sets/meals on the same day on my subscription?
Yes, you can order more than one set on the same day, and, for single portion meals, you can choose from different meals. The number of meals you can order depends on the plan you have subscribed to and the number of credits in your account.
Can I choose lunch and dinner?
Yes. You can use your credits for lunch, dinner, or both, depending on the meal plan you have selected. You can also plan ahead by ordering for multiple days in advance.
Can I skip or change a meal?
Yes, you can skip, change, or cancel a scheduled meal before the daily cut-off time. Please make all changes before 5pm, one day before your scheduled delivery. This gives our kitchen enough time to plan ingredients, prepare meals fresh, and avoid food wastage.
Can we exchange rice for roti or request extra portions?
You cannot exchange any items, however, we do provide additional portions as add-ons, which are charged separately. Please see the Add-On section for details.
How soon do I need to consume my meal after it is delivered?
All our meals are freshly-prepared and ideally, should be consumed by 2.30pm for Lunch and 8.30pm for Dinner as per the Food Standards Hygiene Code. However, if you plan to consume your meal later please refrigerate immediately upon receival and reheat before eating.
Is delivery free?
Yes, delivery is free for eligible Dabba Junction meal plan orders.
Delivery is available islandwide, subject to our delivery schedule, address coverage, and operational limitations.
Do you accept Cash on Delivery?
No. We only accept payment via the website.
Do you deliver to all locations in Singapore?
Delivery is available island wide except Tuas, Sentosa, Jurong Island and Outlying Islands.
Can I send meals to different addresses?
Yes, the flexibility of our service allows you to send meals to different addresses, provided each address falls within our delivery coverage. You can save multiple locations and choose where you want your meal delivered to on a particular day or for a particular meal. For example, you can have your lunch delivered to your office and dinner to your home. Meals will be delivered to the address given at the time of ordering. You cannot request for last minute changes on the day of delivery.
Note: Please ensure you write your complete address, including Condo Name/Block Number, Tower Name/Number (if applicable), Floor & Unit Number, Street Name and postal code.
Can I choose to self pick-pu?
No. We dot have the option for self pick-up.
POLICIES
What happens if I miss the cut-off?
Orders, changes, skips, or cancellations must be made before 5pm, one day before delivery. If the cut-off has passed, we may not be able to change or cancel the meal because preparation and delivery planning would already be underway.
Are credits refundable?
Meal credits are not refundable once purchased.
However, they are flexible and can be used within the validity period of your plan. We recommend choosing a plan that matches your usual meal needs so you can comfortably use your credits in time.
What happens if I am unreachable during delivery?
Our delivery team will try to deliver the meal to the address provided.
Please ensure someone is available to receive the food, or provide clear delivery instructions in advance. If the driver is unable to reach you and the meal cannot be handed over, the meal may still be counted as delivered.
What are the delivery limitations?
We aim to deliver islandwide, but delivery is subject to route availability, timing, access to the building, and operational feasibility.
Some locations may have restrictions due to security, parking, building access, or distance from our delivery route. If you are unsure whether we can deliver to your address, please WhatsApp us before placing your order.
Can I request special dietary modifications?
At the moment, we are unable to customise meals for specific dietary, medical, allergy, or ingredient-based requirements. Our meals are prepared in a shared kitchen and follow the menu of the day. If you have strict dietary needs or allergies, please contact us before ordering so we can advise you honestly.
Still Need Help?
Still unsure which plan to choose? Message us and we’ll help you pick the right one.